Kniha Improving Service Level Engineering Roland Schutze

Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Jazyk: Angličtina
Väzba: Pevná
Dostupnosť: Skladom u dodávateľa
Odosielame za 10-13 dní
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This book examines how fuzzy methods can be employed to manage service levels in business and IT ali...

Informácie o knihe

Jazyk
Angličtina
Väzba
Kniha - Pevná
Vydalo
2017
Stránok
195
EAN
9783319597157
ISBN
9783319597157
Enbook ID
16293147
Hmotnosť
4616
Rozmery
155 x 235 x 16

Kompletný popis

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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