Waiting Time Management

Name: Waiting Time Management
Brand: LAP Lambert Academic Publishing
SKU: 9783659789786
Price: 36.26 EUR
Availability: InStock

An Analytic Approach

Autor: Mohamed T. A. Abdelmawgoud

Jazyk:

Väzba: Brožovaná

Vydavateľ: LAP Lambert Academic Publishing

Dostupnosť: Skladom u dodávateľa

Odosielame za 5-8 dní

36.26 €

This book is a scientific comprehensive guide for managers to manage waiting time at both service an...

Informácie o knihe

Autor

Mohamed T. A. Abdelmawgoud

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2016

Stránok

192

EAN

9783659789786

Enbook ID

02946092

Vydavateľ

LAP Lambert Academic Publishing

Hmotnosť

304

Rozmery

150 x 220 x 12

Kompletný popis

This book is a scientific comprehensive guide for managers to manage waiting time at both service and productive enterprises such as hotels, restaurants, airports, banks, hospitals, clinics, call centers, clubs, factories, etc. It contains definitions, theories, models, and practical cases which enable managers to recover waiting time effectively. This book is organized into five chapters: Chapter One presents the research problem, its importance, aims, and structure; Chapter Two includes a review of the literature related to waiting time satisfaction, and waiting time management; Chapter Three shows the research methodology; Chapter Four highlights the results of a survey, an operational standards manual and a statistical analysis; and Chapter Five provides the summary and conclusion of the study focusing on its main contributions on which recommendations for future research are based. After finishing this book, you will be able to define the causes of the prolonged waiting time, the correlation of the service waiting-time to customers' satisfaction, the critical waiting time, the optimal time standards, and the effective waiting-time management techniques.

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Waiting Time Management

An Analytic Approach

Informácie o knihe

Kompletný popis

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež