Kniha Understanding Customer Service Pankaj Gupta

Understanding Customer Service

Autor: Pankaj Gupta
Jazyk: Angličtina
Väzba: Brožovaná
Dostupnosť: 50 % šanca
Prehľadáme celý svet
7.64
What is customer service?What is customer sensitivity?How do you feel when a customer vents on you?H...

Informácie o knihe

Autor
Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2023
Stránok
86
EAN
9789334035230
ISBN
9334035234
Enbook ID
45659678
Hmotnosť
95
Rozmery
127 x 203 x 5

Kompletný popis

  • What is customer service?
  • What is customer sensitivity?
  • How do you feel when a customer vents on you?
  • How to handle customer relations?
  • How to close loop customer calls?
There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories.

This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.

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