Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers

Name: Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers
Brand: John Wiley & Sons Inc
SKU: 9780787943929
Price: 111.5 EUR
Availability: InStock

Autor: Stephanie G. Sherman

Jazyk:

Väzba: Brožovaná

Vydavateľ: John Wiley & Sons Inc

Dostupnosť: Skladom u dodávateľa

Odosielame za 10-18 dní

111.50 €

A valuable tool for any health care leader dedicated to improving the quality of care and enhancing...

Informácie o knihe

Autor

Stephanie G. Sherman

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

1998

Stránok

400

EAN

9780787943929

ISBN

0787943924

Enbook ID

04920071

Vydavateľ

John Wiley & Sons Inc

Hmotnosť

694

Rozmery

235 x 190 x 21

Kompletný popis

A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical 'action plan' format, Sherman challenges the reader to think about solutions, not just ideas. - Irwin Press, president, Press, Ganey Associates, Inc.Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book. - Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction reports on the breakthrough methods used by awarding winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field of how to create and implement total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.

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Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers

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