Tiny Noticeable Things - The Secret Weapon to Maki ng a Difference in Business

Name: Tiny Noticeable Things - The Secret Weapon to Maki ng a Difference in Business
Brand: John Wiley & Sons Inc
SKU: 9781119780892
Price: 17.61 EUR
Availability: InStock

Autor: Adrian Webster

Jazyk:

Väzba: Brožovaná

Vydavateľ: John Wiley & Sons Inc

Dostupnosť: Skladom u dodávateľa

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17.61 €

TINY NOTICEABLE THINGSDISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE...

Informácie o knihe

Autor

Adrian Webster

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2021

Stránok

272

EAN

9781119780892

ISBN

1119780896

Enbook ID

33092170

Vydavateľ

John Wiley & Sons Inc

Hmotnosť

400

Rozmery

228 x 153 x 20

Kompletný popis

TINY NOTICEABLE THINGSDISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTIONTNTs are Tiny Noticeable Things. People don't need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone's first name and recalling how they prefer to take their coffee, to sending someone a handwritten 'thank you' note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference.In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level.Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle 'human' touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us.If you want to differentiate yourself, don't overlook the TNTs!WARNING - THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS'I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say "I can't believe there's generosity on such a scale." The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people's lives. That for me is what TNTs are all about.'Nick Knowles - TV Presenter & Motivational Speaker

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Tiny Noticeable Things - The Secret Weapon to Maki ng a Difference in Business

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