Relationship Advantage

Name: Relationship Advantage
Brand: Oxford University Press
SKU: 9780199241927
Price: 273.9 EUR
Availability: InStock

Information Technologies, Sourcing, and Management

Autor: Thomas Kern, Leslie P. Willcocks

Jazyk:

Väzba: Pevná

Vydavateľ: Oxford University Press

Dostupnosť: Skladom u dodávateľa

Odosielame za 10-18 dní

273.90 €

The relationship in information technology (IT) outsourcing determines the difference between a succ...

Informácie o knihe

Autor

Thomas Kern, Leslie P. Willcocks

Jazyk

Angličtina

Väzba

Kniha - Pevná

Vydalo

2001

Stránok

412

EAN

9780199241927

ISBN

0199241929

Enbook ID

04529919

Vydavateľ

Oxford University Press

Hmotnosť

770

Rozmery

166 x 235 x 31

Kompletný popis

The relationship in information technology (IT) outsourcing determines the difference between a successful, a less successful, and a failing outsourcing deal. IT managers will commonly spend seventy per cent of their time on making the client-supplier relationship work, while thirty per cent of their time will focus on the contract, personnel, and problem issues. Longitudinal research into Xerox's global, British Aerospace's total,ESSO's selective, British Petroleum's alliance, and the UK Inland Revenue's public sector outsourcing deals highlights relationship practices and recurring post-contract management issues that demand careful attention and management. By use of novel cliebt-supplier relationship framework developed from transaction cost, relational contract, nad interorganisational relationship theory, the authors carefully amalyse these five longitudinal case studies and identify what the key dimensions of an outsourcing relationship are. Together the framework and the case studies provide a number for both practitioners and academics on how to achieve a relationship advantage.

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Relationship Advantage

Information Technologies, Sourcing, and Management

Informácie o knihe

Kompletný popis

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