Quick Guide to Customer Service

Name: Quick Guide to Customer Service
Brand: Giancarlo Hernandez Vela
SKU: 9798215170205
Price: 11.79 EUR
Availability: InStock

Autor: Giancarlo Hernandez Vela

Jazyk:

Väzba: Brožovaná

Vydavateľ: Giancarlo Hernandez Vela

Dostupnosť: Skladom u dodávateľa

Odosielame za 9-15 dní

11.79 €

The work in question explores in detail the importance of customer service in any business, especial...

Informácie o knihe

Autor

Giancarlo Hernandez Vela

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2023

Stránok

EAN

9798215170205

Enbook ID

43116084

Vydavateľ

Giancarlo Hernandez Vela

Hmotnosť

128

Rozmery

140 x 216 x 5

Kompletný popis

The work in question explores in detail the importance of customer service in any business, especially in the current context where customers have access to more information and options than ever before.

The author highlights the need for personalized attention and the use of technology to improve the efficiency of customer service, but also warns of the dangers of poorly implemented automation that can result in an impersonal and frustrating experience for customers.

Additionally, the author emphasizes the importance of empathy, transparency, and speed in customer service, especially in times of crisis. In summary, this work is a profound and detailed reflection on the importance of customer service for the success and survival of any company in the digital era.

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Quick Guide to Customer Service

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