Process-Oriented Dynamic Capabilities

Name: Process-Oriented Dynamic Capabilities
Brand: Springer International Publishing AG
SKU: 9783319032504
Price: 50.19 EUR
Availability: InStock

Framework Development, Empirical Applications and Methodological Support

Autor: Ralf Plattfaut

Jazyk:

Väzba: Brožovaná

Vydavateľ: Springer International Publishing AG

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This book introduces a process-oriented dynamic capability framework to study both, service innovati...

Informácie o knihe

Autor

Ralf Plattfaut

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2013

Stránok

EAN

9783319032504

ISBN

331903250X

Enbook ID

05266884

Vydavateľ

Springer International Publishing AG

Hmotnosť

1241

Rozmery

155 x 235 x 5

Kompletný popis

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

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Process-Oriented Dynamic Capabilities

Framework Development, Empirical Applications and Methodological Support

Informácie o knihe

Kompletný popis

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Zákazníci, ktorí si kúpili túto knihu, kúpili tiež