Next Available Operator

Managing Human Resources in Indian Business Process Outsourcing Industry

Autor: Mohan Thite, Bob Russell

Jazyk:

Väzba: Brožovaná

Vydavateľ: SAGE Publications India Pvt Ltd

Dostupnosť: Skladom u dodávateľa

Odosielame za 14-20 dní

25.77 €

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number...

Informácie o knihe

Autor

Mohan Thite, Bob Russell

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2009

Stránok

340

EAN

9788178299327

ISBN

8178299321

Enbook ID

05048110

Vydavateľ

SAGE Publications India Pvt Ltd

Hmotnosť

420

Rozmery

139 x 215 x 20

Kompletný popis

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders' perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia. This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres.

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Next Available Operator

Managing Human Resources in Indian Business Process Outsourcing Industry

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