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Kniha Mastering Customer Relations Roger I. Cartwright

Mastering Customer Relations

Autor: Roger I. Cartwright
Jazyk: Angličtina
Väzba: Brožovaná
Vydavateľ: Bloomsbury Publishing
Dostupnosť: Skladom u dodávateľa
Odosielame za 10-18 dní
46.56 €
An introduction to customer relations, customer service and customer care, describing the concepts,...

Informácie o knihe

Autor
Roger I. Cartwright
Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2000
Stránok
238
EAN
9780333801598
ISBN
0333801598
Enbook ID
04599791
Vydavateľ
Bloomsbury Publishing
Hmotnosť
394
Rozmery
156 x 231 x 14

Kompletný popis

An introduction to customer relations, customer service and customer care, describing the concepts, their practical application and their importance. This guide is designed for students of business studies, management and associated fields, the qualification frameworks for which include a study of customer relations, whether as cores or options. The author uses practical examples from real organizations in all sectors of economic and social activity to support the concepts that are introduced in an accessible format.

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