Managing Electronic Services

Name: Managing Electronic Services
Brand: Springer London Ltd
SKU: 9781852332815
Price: 49.11 EUR
Availability: InStock

A Public Sector Perspektive. With contrib. from Tuomo Kauranne, et al.

Autor: Ake Grönlund

Jazyk:

Väzba: Brožovaná

Vydavateľ: Springer London Ltd

Dostupnosť: Skladom u dodávateľa

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Electronic Service Management is an emerging concept. It covers the organisational, economic technic...

Informácie o knihe

Autor

Ake Grönlund

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2000

Stránok

238

EAN

9781852332815

ISBN

1852332816

Enbook ID

06798580

Vydavateľ

Springer London Ltd

Hmotnosť

860

Rozmery

155 x 235 x 16

Kompletný popis

Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.

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Managing Electronic Services

A Public Sector Perspektive. With contrib. from Tuomo Kauranne, et al.

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Kompletný popis

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