Kniha Improving Service Level Engineering Roland Schutze

Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Jazyk: Angličtina
Väzba: Brožovaná
Dostupnosť: Skladom u dodávateľa
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This book examines how fuzzy methods can be employed to manage service levels in business and IT ali...

Informácie o knihe

Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2018
Stránok
195
EAN
9783319866840
Enbook ID
20119644
Hmotnosť
349
Rozmery
155 x 235 x 13

Kompletný popis

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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