Gratuity

A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

Autor: Richard Seltzer, Holona LeAnne Ochs

Jazyk:

Väzba: Brožovaná

Vydavateľ: Lexington Books

Dostupnosť: Skladom u dodávateľa

Odosielame za 9-15 dní

63.51 €

Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respond...

Informácie o knihe

Autor

Richard Seltzer, Holona LeAnne Ochs

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2010

Stránok

310

EAN

9780739144237

ISBN

0739144235

Enbook ID

04903567

Vydavateľ

Lexington Books

Hmotnosť

467

Rozmery

156 x 235 x 18

Kompletný popis

Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S., tipping remains one of our most controversial, confusing, and highly variable norms. In their own words, respondents present their perspectives regarding their compensation as well as what they like and dislike about work. Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed. The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism. People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role. The definitive difference between those who like their job and those who do not is the experience with people, particularly management. Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees. The absence of trust in the workplace contributes to a work environment that imposes additional, unnecessary costs on employees and likely affects the experiences of customers.

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Gratuity

A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

Informácie o knihe

Kompletný popis

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež