Facilitating Interaction

Name: Facilitating Interaction
Brand: VDM Verlag Dr. Mueller E.K.
SKU: 9783836498692
Price: 56.82 EUR
Availability: InStock

A Case Study on the Role of the Reference Librarian in Online Learning Environments

Autor: John J. Doherty

Jazyk:

Väzba: Brožovaná

Vydavateľ: VDM Verlag Dr. Mueller E.K.

Dostupnosť: Skladom u dodávateľa

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56.82 €

Libraries and librarians have been exploring the potential of using online environments to deliver t...

Informácie o knihe

Autor

John J. Doherty

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2008

Stránok

160

EAN

9783836498692

ISBN

3836498693

Enbook ID

06920372

Vydavateľ

VDM Verlag Dr. Mueller E.K.

Hmotnosť

222

Rozmery

152 x 229 x 9

Kompletný popis

Libraries and librarians have been exploring the potential of using online environments to deliver their services. Email has been around for quite some time, but in the last few years there has been an explosion of virtual reference services using chat and SMS. This book is a case study of one virtual reference service, in which the librarian participants help paint a picture of what it means to work with their users online. A process of working on digital reference services is suggested in which librarians evaluate online questions, conduct some preliminary work on the question, answer it, and then provide suggestions to help the user further. The study suggests that in addition to their traditional roles as customer service oriented professionals and teachers, librarians in online learning environments become neutral facilitators of learning interactions.

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Facilitating Interaction

A Case Study on the Role of the Reference Librarian in Online Learning Environments

Informácie o knihe

Kompletný popis

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Zákazníci, ktorí si kúpili túto knihu, kúpili tiež