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Evaluating Critical Care

Name: Evaluating Critical Care
Brand: Springer-Verlag New York Inc.
SKU: 9780387953816
Price: 50.07 EUR
Availability: InStock

Using Health Services Research to Improve Quality

Autor: William J. Sibbald, Julian F. Bion

Jazyk:

Väzba: Brožovaná

Vydavateľ: Springer-Verlag New York Inc.

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Measuring the quality of a complex service like critical care that combines the highest technology w...

Informácie o knihe

Autor

William J. Sibbald, Julian F. Bion

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2002

Stránok

379

EAN

9780387953816

ISBN

0387953817

Enbook ID

02010073

Vydavateľ

Springer-Verlag New York Inc.

Hmotnosť

605

Rozmery

155 x 235 x 22

Kompletný popis

Measuring the quality of a complex service like critical care that combines the highest technology with the most intimate caring is a challenge. Recently, con sumers, clinicians, and payers have requested more formal assessments and comparisons of the quality and costs of medical care [2]. Donabedian [1] pro posed a framework for thinking about the quality of medical care that separates quality into three components: structure, process, and outcome. An instructive analogy for understanding this framework is to imagine a food critic evaluating the quality of a restaurant. The critic might comment on the decoration and lighting of the restaurant, how close the tables are to each other, the extent of the wine list and where the chef trained. These are all evaluations of the restaurant structure. In addition, the critic might comment on whether the service was courteous and timely - measures of process. Finally, the critic might comment on outcomes like customer satisfaction or food poisoning. Similarly, to a health care critic, structure is the physical and human resources used to deliver medi cal care. Processes are the actual treatments offered to patients. Finally, outcomes are what happens to patients, for example, mortality, quality of life, and satisfac tion with care (Table 1). There is a debate about which of these measurements is the most important measure of quality.

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Evaluating Critical Care

Using Health Services Research to Improve Quality

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