Electronic Complaints

Name: Electronic Complaints
Brand: Frank & Timme
SKU: 9783732900305
Price: 45.5 EUR
Availability: InStock

An Empirical Study on British English and German Complaints on eBay

Autor: Marja E. Meinl

Jazyk:

Väzba: Brožovaná

Vydavateľ: Frank & Timme

Dostupnosť: Skladom u dodávateľa

Odosielame za 8-11 dní

45.50 €

The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevert...

Informácie o knihe

Autor

Marja E. Meinl

Jazyk

Nemčina

Väzba

Kniha - Brožovaná

Vydalo

2013

Stránok

330

EAN

9783732900305

ISBN

3732900304

Enbook ID

02342054

Vydavateľ

Frank & Timme

Hmotnosť

428

Rozmery

148 x 210 x 18

Kompletný popis

The interest in computer-mediated communication (CMC) has vastly risen over the recent years. Nevertheless, crosscultural differences in CMC have received little attention so far, especially with regard to complaining behaviour. This book therefore contributes to this still unexplored research area by comparing British English and German complaints in CMC, precisely on eBay. The empirical study statistically analyses online complaints taken from the feedback forum of this online auction house and shows both similarities and differences in the way speakers of the two cultures formulate their online complaints. Additionally, the impact the specific online context may have on users' speech act performance is reviewed. Given that cultural differences may lead to misunderstandings in cross-cultural electronic communicative situations, this book is not only of interest to different fields of pragmatics, but also to e-commerce and is hence of economic interest.

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Electronic Complaints

An Empirical Study on British English and German Complaints on eBay

Informácie o knihe

Kompletný popis

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Zákazníci, ktorí si kúpili túto knihu, kúpili tiež