Dignity Under Threat

Name: Dignity Under Threat
Brand: VDM Verlag Dr. Mueller E.K.
SKU: 9783639044645
Price: 75.54 EUR
Availability: InStock

Low Power and High Distress in the Service Sector

Autor: Ann Sylvia Brooker

Jazyk:

Väzba: Brožovaná

Vydavateľ: VDM Verlag Dr. Mueller E.K.

Dostupnosť: Skladom u dodávateľa

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75.54 €

What can account for the high rates of stress related illnesses among service sector workers, partic...

Informácie o knihe

Autor

Ann Sylvia Brooker

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2008

Stránok

220

EAN

9783639044645

ISBN

3639044649

Enbook ID

06814029

Vydavateľ

VDM Verlag Dr. Mueller E.K.

Hmotnosť

299

Rozmery

152 x 229 x 12

Kompletný popis

What can account for the high rates of stress related illnesses among service sector workers, particularly those employed at the bottom of organizational hierarchies? By interviewing a wide range of workers from hospital cleaners, to call center workers and managers, Brooker builds an explanation based on workers' experiences and argues that dignity is a central link between the work environment and workers' experiences of stress. When asked to describe particularly stressful events, sometimes workers talked about being ignored, insulted or bullied. Other times, workers spoke of their difficulty in receiving any type of recognition for the work that they do. Brooker argues that these descriptions share common themes. They are all situations in which workers experience a threat to their dignity. In this book, the process by which workers achieve dignity through work is elucidated, and the situations in which workers feel that their dignity is being affronted are described. Drawing on various sociological theories of power, Brooker argues that workers with low power in organizations are most likely to experience threats to dignity at work.

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Dignity Under Threat

Low Power and High Distress in the Service Sector

Informácie o knihe

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