Kniha Developing user involvement Paul Robson

Developing user involvement

Working towards user-centred practice in voluntary organisations

Jazyk: Angličtina
Väzba: Brožovaná
Vydavateľ: Policy Press
Dostupnosť: Skladom u dodávateľa
Odosielame za 10-18 dní
30.54
The principle of service user involvement in decisions that affect them is now generally supported....

Informácie o knihe

Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2003
Stránok
34
EAN
9781861345370
ISBN
1861345372
Enbook ID
05122669
Vydavateľ
Hmotnosť
119
Rozmery
210 x 297 x 2

Kompletný popis

The principle of service user involvement in decisions that affect them is now generally supported. However, many voluntary organisations remain under scrutiny because implementation has not been as quick or extensive as some would like, especially members of the user movement. This report explores the processes of change in eleven voluntary organisations to draw out lessons relevant to the wider sector. The report is based on an action research project which involved service users, managers, staff and trustees. It identifies enablers of and barriers to increased user involvement. It also describes emerging approaches and important themes. It will help practitioners, managers and trustees plot their own journeys towards increased user involvement.

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