Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Name: Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Brand: John Wiley & Sons Inc
SKU: 9781119167969
Price: 23.08 EUR
Availability: InStock

Autor: Dan Steinman

Jazyk:

Väzba: Pevná

Vydavateľ: John Wiley & Sons Inc

Dostupnosť: Skladom u dodávateľa

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23.08 €

"Customer Success" will become the authoritative book of the emerging Customer Success industry and...

Informácie o knihe

Autor

Dan Steinman

Jazyk

Angličtina

Väzba

Kniha - Pevná

Vydalo

2016

Stránok

256

EAN

9781119167969

ISBN

1119167965

Enbook ID

09364001

Vydavateľ

John Wiley & Sons Inc

Hmotnosť

446

Rozmery

156 x 235 x 23

Kompletný popis

"Customer Success" will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership of those organizations. "Customer Success" will address the pains of how to start creating a customer-centric company and how to think strategically about Customer Success - how to organize, compensate, find a leader, measure, etc. Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model.

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Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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