Kniha Customer Service Andrew Sturdy

Customer Service

Jazyk: Angličtina
Väzba: Brožovaná
Vydavateľ: Bloomsbury Publishing
Dostupnosť: Skladom u dodávateľa
Odosielame za 8-11 dní
104.23
Customer services is at the centre of many recent changes in work and organizations and is often cel...

Informácie o knihe

Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2001
Stránok
215
EAN
9780333946077
ISBN
0333946073
Enbook ID
04600409
Hmotnosť
362
Rozmery
157 x 233 x 13

Kompletný popis

Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.

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