Kniha Customer Service Paul R Timm

Customer Service

Autor: Paul R Timm
Jazyk: Angličtina
Väzba: Brožovaná
Vydavateľ: Pearson Education
Dostupnosť: Skladom u dodávateľa
Odosielame za 5-8 dní
141.56
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil...

Informácie o knihe

Autor
Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2013
Stránok
240
EAN
9780133056259
ISBN
0133056252
Enbook ID
02094635
Vydavateľ
Hmotnosť
382
Rozmery
252 x 205 x 7

Kompletný popis

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

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