Customer Service in Libraries

Name: Customer Service in Libraries
Brand: Scarecrow Press
SKU: 9780810887480
Price: 77.11 EUR
Availability: InStock

Autor: Charles Harmon

Jazyk:

Väzba: Brožovaná

Vydavateľ: Scarecrow Press

Dostupnosť: Skladom u dodávateľa

Odosielame za 10-18 dní

77.11 €

In this book, nine librarians from across the country describe their libraries' best practices in th...

Informácie o knihe

Autor

Charles Harmon

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2013

Stránok

118

EAN

9780810887480

ISBN

0810887487

Enbook ID

01335340

Vydavateľ

Scarecrow Press

Hmotnosť

180

Rozmery

163 x 228 x 11

Kompletný popis

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you've got all that, here are the best practices to make stellar customer service a reality for your library's users.

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Customer Service in Libraries

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