Kniha Customer Relationship Management Ed Peelen

Customer Relationship Management

Autor: Ed Peelen
Jazyk: Angličtina
Väzba: Brožovaná
Dostupnosť: Skladom u dodávateľa
Odosielame za 5-8 dní
91.21
Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marke...

Informácie o knihe

Autor
Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2013
Stránok
440
EAN
9780273774952
ISBN
0273774956
Enbook ID
01325861
Hmotnosť
726
Rozmery
192 x 243 x 24

Kompletný popis

Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope of CRM from a marketing management angle.  Geared to MBA students and advanced undergraduate students, as well as those taking courses on CRM, direct marketing, relationship marketing, database management or business intelligence, the book is also appropriate for graduate students in information management attending courses on CRM and participants in specific CRM/database management.

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