Connecting Knowledge and Performance in Public Services

Name: Connecting Knowledge and Performance in Public Services
Brand: Cambridge University Press
SKU: 9780521195461
Price: 133.92 EUR
Availability: InStock

Autor: Kieran Walshe

Jazyk:

Väzba: Pevná

Vydavateľ: Cambridge University Press

Dostupnosť: Skladom u dodávateľa

Odosielame za 14-21 dní

133.92 €

The performance of public services is now more closely scrutinised than ever before. Every teacher,...

Informácie o knihe

Autor

Kieran Walshe

Jazyk

Angličtina

Väzba

Kniha - Pevná

Vydalo

2010

Stránok

314

EAN

9780521195461

ISBN

0521195462

Enbook ID

04091240

Vydavateľ

Cambridge University Press

Hmotnosť

798

Rozmery

181 x 251 x 21

Kompletný popis

The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice.

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Connecting Knowledge and Performance in Public Services

Informácie o knihe

Kompletný popis

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež