Call Centre Training Handbook

Name: Call Centre Training Handbook
Brand: Kogan Page Ltd
SKU: 9780749450885
Price: 64.85 EUR
Availability: InStock

A Complete Guide to Learning and Development in Contact Centres

Autor: John P. Wilson

Jazyk:

Väzba: Pevná

Vydavateľ: Kogan Page Ltd

Dostupnosť: Skladom u dodávateľa

Odosielame za 10-18 dní

64.85 €

"The Call Centre Training Handbook" is a complete resource for providing learning, training and deve...

Informácie o knihe

Autor

John P. Wilson

Jazyk

Angličtina

Väzba

Kniha - Pevná

Vydalo

2008

Stránok

336

EAN

9780749450885

ISBN

0749450886

Enbook ID

04675225

Vydavateľ

Kogan Page Ltd

Hmotnosť

734

Rozmery

163 x 246 x 29

Kompletný popis

"The Call Centre Training Handbook" is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.

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Call Centre Training Handbook

A Complete Guide to Learning and Development in Contact Centres

Informácie o knihe

Kompletný popis

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež