Kniha Call Center Performance Enhancment Using Simulation and Modeling Jon Anton

Call Center Performance Enhancment Using Simulation and Modeling

Jazyk: Angličtina
Väzba: Brožovaná
Vydavateľ: PURDUE UNIV PR
Dostupnosť: 50 % šanca
Prehľadáme celý svet
50.62
"A customer access center that is accessible anytime, anywhere, in any form, and for free is emergin...

Informácie o knihe

Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2000
Stránok
134
EAN
9781557531827
ISBN
155753182X
Enbook ID
12301588
Vydavateľ
Hmotnosť
367
Rozmery
227 x 267 x 9

Kompletný popis

"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.

Mohlo by vás zaujímať

Parallel Curriculum

Carol Ann Tomlinson
42.08

Finders Keepers?

Terence Daintith
78.59
10.29

Hannah Jane (1882)

David Ross Locke
16.97
13.53

Nailed

Mick McCann
15.30
270.32

Leading With Wisdom

Jann E. Freed
27.07

Wilderness

Samantha Harvey
11.47

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež

Kannonina ruka 3

Masakazu Yamaguchi
10.19