Call Center Operation

Name: Call Center Operation
Brand: Elsevier Science & Technology
SKU: 9781555582777
Price: 66.52 EUR
Availability: InStock

Design, Operation, and Maintenance

Autor: Duane E. Sharp

Jazyk:

Väzba: Brožovaná

Vydavateľ: Elsevier Science & Technology

Dostupnosť: Skladom u dodávateľa

Odosielame za 10-18 dní

66.52 €

Every customer-facing corporation has at least one call center. In the United States, call centers h...

Informácie o knihe

Autor

Duane E. Sharp

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2003

Stránok

320

EAN

9781555582777

ISBN

155558277X

Enbook ID

04807515

Vydavateľ

Elsevier Science & Technology

Hmotnosť

606

Rozmery

179 x 236 x 16

Kompletný popis

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies. A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise. Presents key concepts and techniques, including a formal development process, in a real-world context Provides extensive management guidelines Stresses the importance of staff selection and training

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Najčastejšie vyhľadávané

Categories

Authors

Publishers

Produkty

Produkty

Call Center Operation

Design, Operation, and Maintenance

Informácie o knihe

Kompletný popis

Mohlo by vás zaujímať

Zákazníci, ktorí si kúpili túto knihu, kúpili tiež