Business Process Mapping - Improving Customer Satisfaction 2e

Name: Business Process Mapping - Improving Customer Satisfaction 2e
Brand: John Wiley & Sons Inc
SKU: 9780470444580
Price: 49.75 EUR
Availability: InStock

Autor: J. Mike Jacka, Paulette J. Keller

Jazyk:

Väzba: Pevná

Vydavateľ: John Wiley & Sons Inc

Dostupnosť: Skladom u dodávateľa

Odosielame za 9-15 dní

49.75 €

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a...

Informácie o knihe

Autor

J. Mike Jacka, Paulette J. Keller

Jazyk

Angličtina

Väzba

Kniha - Pevná

Vydalo

2009

Stránok

336

EAN

9780470444580

ISBN

0470444584

Enbook ID

04883591

Vydavateľ

John Wiley & Sons Inc

Hmotnosť

544

Rozmery

160 x 230 x 29

Kompletný popis

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and analyzing processes. As well, new tools are included toward enhancing and enriching the basic work done with process mapping. J. Mike Jacka, CPA, CIA, CFE, CPCU (Phoenix, AZ), is Senior Manager over Special Projects at Farmers Insurance Internal Audit. Paulette J. Keller (Phoenix, AZ) is the Audit Director of Audit Technology and Support at Farmers Insurance Internal Audit.

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Business Process Mapping - Improving Customer Satisfaction 2e

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