Business Process Mapping Workbook - Improving Customer Satisfaction

Name: Business Process Mapping Workbook - Improving Customer Satisfaction
Brand: John Wiley & Sons Inc
SKU: 9780470446287
Price: 35.64 EUR
Availability: InStock

Autor: J Mike Jacka

Jazyk:

Väzba: Brožovaná

Vydavateľ: John Wiley & Sons Inc

Dostupnosť: Skladom u dodávateľa

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35.64 €

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every...

Informácie o knihe

Autor

J Mike Jacka

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2009

Stránok

264

EAN

9780470446287

ISBN

0470446285

Enbook ID

04082748

Vydavateľ

John Wiley & Sons Inc

Hmotnosť

466

Rozmery

188 x 253 x 18

Kompletný popis

A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities. These competing priorities result in conflicting processes. To help achieve true customer satisfaction, manage-ment needs tools that allow for a holistic approach to analyzing these processes. This book provides that tool. It shows corporations how to analyze and enhance their critical processes in order to deliver the highest level of service to their internal and external customers. Providing a clear understanding of what process mapping can do for a company as well as practical applications for each step in process mapping, this useful guide outlines a proven method for assuring better processes and building a more customer-focused company.

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Business Process Mapping Workbook - Improving Customer Satisfaction

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