Kniha Boomerang! Nick Drake-Knight

Boomerang!

Jazyk: Angličtina
Väzba: Brožovaná
Vydavateľ: Pollinger in Print
Dostupnosť: Skladom u dodávateľa
Odosielame za 9-15 dní
25.62
Quality of service is essential in the retail industry, if customers are to return time after time....

Informácie o knihe

Jazyk
Angličtina
Väzba
Kniha - Brožovaná
Vydalo
2007
Stránok
260
EAN
9781905665518
ISBN
1905665512
Enbook ID
04321114
Vydavateľ
Hmotnosť
330
Rozmery
142 x 216 x 14

Kompletný popis

Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

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