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Beyond Frontline Excellence

Name: Beyond Frontline Excellence
Brand: Partridge Singapore
SKU: 9781482853728
Price: 17.22 EUR
Availability: InStock

Spirituality in Business for Frontline Professionals

Autor: Anchal Andrews

Jazyk:

Väzba: Brožovaná

Vydavateľ: Partridge Singapore

Dostupnosť: Skladom u dodávateľa

Odosielame za 10-18 dní

17.22 €

Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer...

Informácie o knihe

Autor

Anchal Andrews

Jazyk

Angličtina

Väzba

Kniha - Brožovaná

Vydalo

2015

Stránok

EAN

9781482853728

ISBN

9781482853728

Enbook ID

10785544

Vydavateľ

Partridge Singapore

Hmotnosť

113

Rozmery

140 x 216 x 5

Kompletný popis

Customer service comes from the heart and so does spirituality. Therefore, spirituality and customer service have a symbiotic relationship to give a wow customer experience. For the overall health and survival of a business, the professional self and the society of today and tomorrow, it is essential to integrate spirituality and customer service within a business. The frontline staff needs to go beyond rehearsed responses to customers to get the cutting edge over competition. To do this, individuals are required to know their potential and power intrinsically. This can be done by identifying the role of spirituality in everyday living and then bring it to customer service. This book brings a new approach to business relationships, with present and future customers, taking customer service beyond excellence by integrating it with spirituality. Anchal calls this approach Beyond Frontline Excellence.

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Beyond Frontline Excellence

Spirituality in Business for Frontline Professionals

Informácie o knihe

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