As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable suc ...Celý popis
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue on how to justify projects financially on how to manage the development projects for innovative services and on how to reach out to customers and offer them superior service support.
Prečo nakupovať na Enbooku?
VEĽKÝ VÝBER
Ponúkame milióny kníh v angličtine. Od beletrie až po tie najodbornejšie odborné.
POŠTOVNÉ ZADARMO
Poštovné už od 2,99 € a pri objednávke nad 60 € doprava na pobočku Zásielkovne zadarmo
SKVELÉ CENY
Ceny kníh sa snažíme držať pri zemi a vždy pod cenou odporúčanou vydavateľom, aby si ich mohol kúpiť naozaj každý.
OVERENÉ ZÁKAZNÍKMI
Získali sme certifikát "Overené zákazníkmi" na Heureka.sk. Prezrite si naše recenzie
ONLINE PODPORA
Môžete využiť online chat, email alebo nám zatelefonovať.